Return & Refund Policy

At Easevion, we want customers to feel confident when shopping with us. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged products, and order cancellations.

This policy applies to eligible purchases made through easevion.com.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any item, please contact our customer support team at:

service@easevion.com

Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address.

Please do not send products back without contacting us first.

Products returned without prior authorization or to an unauthorized address may experience delays in processing.

2. Return Eligibility

Unless the product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products should be:

• Unused
• Unworn, where applicable
• Unwashed
• Unaltered
• In their original condition
• Returned with original packaging where reasonably possible
• Returned with included accessories, components, manuals, and documentation

Proof of purchase, such as your Easevion order number or order confirmation, may be required.

We reserve the right to review the condition of returned products before approving a refund.

3. Products Intended for Babies and Children

For products intended for babies or children, customers should carefully review product condition before opening or using the item.

For health, hygiene, and product-integrity reasons, certain opened or used baby-care products may not be eligible for a preference-based return where permitted by applicable law.

This does not affect your rights where a product is defective, damaged, incorrectly supplied, or otherwise protected by applicable consumer law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for return, including:

• Personalized or customized products
• Gift cards
• Products clearly identified as final sale
• Opened or used hygiene-sensitive products
• Products damaged through misuse or improper handling after delivery
• Products missing significant components or accessories due to customer handling
• Other products expressly identified as non-returnable before purchase

Any product-specific return restrictions will be stated on the applicable product page or communicated before a return is approved.

Nothing in this section limits statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order after delivery.

If your order arrives:

• Damaged
• Defective
• Incorrect
• Missing components
• Incomplete

please contact us as soon as reasonably possible.

To help us review the issue efficiently, please provide:

• Your order number
• Product name
• Clear photographs of the product
• Photographs of the packaging
• A photograph of the shipping label where available
• A short video if the issue involves product functionality

After reviewing the submitted information, we will provide the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.

Depending on the issue, an appropriate remedy may include a replacement, refund, or another available resolution.

6. Return Shipping Costs

For preference-based returns, including:

• Change of mind
• Incorrect product selection by the customer
• No longer wanting the product
• Other reasons unrelated to an error or defect

the customer is generally responsible for return shipping costs where permitted by applicable law.

If Easevion confirms that a product was:

• Defective
• Damaged before or during delivery
• Incorrectly supplied
• Otherwise eligible for seller-paid return costs under applicable law

we will provide the appropriate return or resolution instructions.

Please do not independently purchase expensive return shipping services before receiving instructions from our support team.

7. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless:

• Otherwise expressly stated by Easevion
• The return results from an error on our part
• The product is defective or incorrectly supplied
• Applicable law requires reimbursement

Any applicable refund amount will be explained during the return review process.

8. Return Address

Return addresses may vary depending on:

• Product type
• Fulfillment location
• Customer destination
• Logistics arrangements
• Nature of the return

For this reason, please do not return products to our registered corporate address unless our customer support team specifically instructs you to do so.

The correct return address and instructions will be provided after your return request has been reviewed and approved.

9. Return Packaging

Customers should package returned products carefully to reduce the risk of damage during return transit.

Where reasonably possible, please include:

• The product
• Original accessories
• Manuals and documentation
• Original packaging
• Any other components originally supplied with the product

Customers are responsible for ensuring preference-based returns are adequately packaged for shipment.

10. Return Inspection

Once a returned product has been received, we may inspect it to confirm:

• Product identity
• Return eligibility
• Product condition
• Included accessories and components
• Reason for return

We will notify you when the return has been reviewed where appropriate.

Approval of a return request does not necessarily mean a refund is approved before the returned product has been inspected.

11. Refunds

If a refund is approved, it will generally be issued to the original payment method, unless another method is required or permitted by the applicable payment provider or law.

After we issue the refund, your bank, card issuer, payment provider, or financial institution may require additional time to display the funds in your account.

These processing times are controlled by the relevant financial institution and may vary.

12. Deductions for Loss in Value

Where permitted by applicable law, a refund may be reduced if a returned product has experienced a loss in value caused by handling beyond what was reasonably necessary to inspect or evaluate the product.

Examples may include:

• Missing accessories
• Significant customer-caused damage
• Unauthorized alteration
• Excessive use
• Missing components
• Other material changes to the returned product

Any deduction will be assessed based on the circumstances of the individual return and applicable consumer law.

13. Exchanges

Exchange availability depends on current inventory and product availability.

Where direct exchanges are unavailable, the most efficient option may be to:

1. Request a return for the eligible original product.
2. Complete the approved return process.
3. Place a new order for the preferred product.

Please contact customer support before returning a product for exchange.

14. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee cancellation once an order has entered:

• Processing
• Picking or packing
• Fulfillment
• Shipping preparation
• Dispatch

If an order has already shipped, you may need to follow the applicable return procedure after delivery.

15. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or through another method permitted by the applicable payment provider.

Payment-provider processing times may vary.

16. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact us so we can review:

• The shipment status
• Carrier charges
• Product condition
• Applicable return eligibility
• Other relevant circumstances

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if such costs were incurred because the customer refused or failed to accept an otherwise valid delivery.

17. International Returns

International returns may involve additional:

• Shipping costs
• Customs procedures
• Carrier requirements
• Documentation
• Transit times

Customers should contact us before sending any international return.

We are not responsible for customs charges or shipping expenses incurred because a customer sends a return without following the provided return instructions, except where responsibility cannot lawfully be excluded.

18. Consumer Rights

This Return & Refund Policy is intended to supplement, not replace, consumer rights provided by applicable law.

Depending on your country, state, province, or region, you may have additional statutory rights concerning:

• Returns
• Withdrawal or cancellation
• Defective products
• Product conformity
• Repairs
• Replacements
• Refunds

Nothing in this policy is intended to exclude, waive, or restrict rights that cannot legally be excluded or waived.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

19. Contact Us

If you have questions regarding a return, refund, exchange, damaged order, or cancellation, please contact us:

Brand: Easevion
Legal Entity: Wuhan Min'e Technology Co., Ltd.
Chinese Legal Name: 武汉市闽鄂科技有限公司

Registered Address:
No. 04, 3rd Floor, Building 1, Phase 3, International Enterprise Center, 1st Floor, Guanggu Avenue, Donghu New Technology Zone, Wuhan City, Hubei Province, China

Customer Support Email:
service@easevion.com

For existing orders, please include your order number and the email address used at checkout.

Easevion.com is operated by Wuhan Min'e Technology Co., Ltd.